Refund policy

1. Introduction At BONDUN, we are dedicated to ensuring your satisfaction with our products. This refund policy is designed to provide clear guidance on the conditions and procedures for returning and obtaining a refund for our fireproof storage products.

2. Satisfaction Guarantee If you are not completely satisfied with your purchase of a BONDUN fireproof storage product, you may return it within [30 days or any specific time frame] from the date of delivery for a full refund, provided that:

  • The product is in its original packaging, unused, and undamaged.
  • You have a valid proof of purchase (order confirmation, receipt, etc.).

3. Defective or Damaged Products In the unlikely event that you receive a defective or damaged product, please contact our Customer Support team immediately. We will arrange for a free replacement or issue a full refund upon receiving the returned item.

4. Return Process To initiate a return, kindly email our Customer Service at [Email Address] or call us at [Phone Number]. Please include your order number, reason for return, and photographs if applicable. Our team will guide you through the return process.

5. Refund Timeline Once we receive and inspect the returned product, we aim to process refunds within [7 business days or specific timeframe]. Refunds will be credited back to the original payment method used for the purchase.

6. Shipping Costs For returns due to reasons other than product defects, customers are typically responsible for return shipping costs. However, if the return is a result of our error (e.g., incorrect or defective item), BONDUN will cover the cost of return shipping.

7. Exceptions Products purchased during clearance sales or marked as non-returnable items are not eligible for refunds unless they are faulty or do not match their description.

8. Warranty Claims For issues covered under warranty, please refer to our separate Product Warranty Policy.

We strive to make the return and refund process as smooth as possible. If you have any questions or concerns about this policy, please don't hesitate to reach out to us.

Note: This is a generic refund policy and should be tailored according to your company's actual practices, local consumer protection laws, and terms of sale.

Effective Date: [2024.1.11]

Contact Information: BONDUN Customer Support [juspop@163.com]